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Out of Stock and Custom Garments

What happens if you order something that is out of stock or a custom/bespoke (made-to-order) item?

  • Some items may be completely sold out, and when that happens, we'll change the order price to $0, and if you order in this case, we will get in touch with you when we prepare for the next production run. No payment info is requested for $0 orders
  • In some cases our inventory is spotty ... we may be sold out of some size/fabric choices, but still have lots of others. We'll contact you directly in such cases, and come up with a solution
  • We don't charge for standard garments until we ship -- unless the customer really really wants to pay in advance for some reason. Please click here for information about how online ordering works
  • If you've ordered a custom item, we will need 50% non-refundable deposit. We'll discuss your exact needs (sizing and timing) and figure out how to proceed. Please click for more information about custom items
  • If we can't ship immediately, we'll contact you right away and decide with you what to do next. We can review possible substitute items; put you on the waiting list; cancel your order, or maybe something else

As of this writing, except for Anoraks and Custom Pieces, we do not anticipate making more stock until we first make more Fabric (a long and lengthy process), which will probably take us until around June of 2019.

11 December 2018