First, I should probably explain that we really do not like to hold anyone's money in advance. So we normally do not accept advance payments or even deposits. Production of our Fabric has been so difficult these last few years, and even worse with the virus, that we feel the prices of 0 that appear for almost everything on our website is the best way to go right now.
Website prices of 0 invite no-obligation backorders. Price is set to 0 for any of the following reasons:
- Items that are out of stock
- Items under development
- Items for which production is not imminent
As we prepare to bring an item into production, we'll set the real price on the website so that:
- people who have previously placed backorders can pay online, certifying their wish to purchase
- people who have previously placed backorders can phone us with payment info. In these cases, we will not actually process payment until we ship
- anyone can reserve by paying online, or by phoning us with payment info, which we will process when we ship
At present, All-Around Jackets, although not in stock, show "live" prices for the Lynx Pattern, because we are making that item now, and can accommodate a few more live orders. Double Hoods, which most commonly are ordered along with the All-Around Jackets, are also "live". We are making Lynx Pattern Anoraks now, and this production run is already sold out, so pricing is set to 0. However, we expect to have some extra Fabric after the first run, and we'll make as many more Anoraks as we can, along with Lynx Pattern Mouton Jackets and Lynx Pattern Mouton Vests and Mouton Hoods. Because the Mouton pieces are bespoke and semi-custom, we normally keep those prices at 0 all the time.
As we prepare for production, we will contact people with $0 backorders, and they can then confirm, change or cancel the backorder. People who backorder will of course have priority when we fill orders, and backorders are an important guide to our production. If you place an order with us, please provide an email because that is the way we normally will contact you with news of upcoming production runs.
Until the time we prepare for production, we do not accept advance payments or deposits unless it facilitates the customer ... for example, someone may need a receipt for an insurance claim, tax purposes or business funding cycles. And sometimes, people just really want to prepay ... I do that myself sometimes. But we definitely prefer to not accept advance payments at all.
Orders with a total price of 0 are treated by the website very much like other orders, except no payment info is requested:
- Place the item(s) of interest in your cart
- Click CHECKOUT
- Provide contact details, including address, phone and email, please
- The next screen will say "Your order is free. No payment is required". And no payment information will be requested. But you still need to click PAY NOW to place the order
If you want to have your order filled as quickly as possible, we can set it up as SHIP AND PAY ... If you are certain what you want, give us an order, along with your payment and shipping information. When we have in hand the garment you've told us you definitely want, we'll ship it and charge your card without contacting you. You can still cancel or change your order anytime. SHIP AND PAY needs to be set up by phone call or text or email.
THANK YOU for bearing with us while we work at filling our backorders and ramping up production again. We really appreciate your patience and understanding.
Ralph, Debby, Alex, Denali
9 February 2021 -- Ralph