Items that are out of stock or being developed will show an online price of 0 to enable backorder without obligation.
When we prepare for production, we will contact people with backorders, and they can then confirm, change or cancel the backorder. People who backorder will of course have priority when we fill orders, and backorders are an important guide to our production.
We do not accept advance payments or deposits unless it facilitates the customer ... for example, someone may need a receipt for an insurance claim. And sometimes, people just really want to prepay ... I do that myself sometimes. But we definitely prefer to not accept advance payments at all.
Orders with a total price of 0 are treated by the website very much like other orders, except no payment info is requested:
- Place the item(s) of interest in your cart
- Click CHECKOUT
- Provide contact details, including address
- The next screen will say "Your order is free. No payment is required". And no payment information will be requested. But you still need to click PAY NOW to place the order
If you want to have your order filled as quickly as possible, we can set it up as SHIP AND PAY ... If you are certain what you want, give us an order, along with your payment and shipping information. When we have in hand the garment you've told us you definitely want, we'll ship it and charge your card without contacting you. You can still cancel or change your order anytime. SHIP AND PAY needs to be set up by phone call or text or email.
THANK YOU for bearing with us while we work at filling our backorders and ramping up production again. We really appreciate your patience and understanding.
Ralph, Debby, Alex, Denali
1 September 2020 -- Ralph