Given our extremely long production cycle (12-18 months for most pieces), we need a better way to manage orders.

We are changing things somewhat.  It's my understanding that anyone under 40 (youngsters, I'm jealous) expects this:

• For any item not in stock, people can place no-obligation backorders by email or phone or just hit the NOTIFY button on the product page
• People can reserve backordered items by leaving a credit card on file with us.  We won't charge the card until we actually ship the item, but a card on file creates a reservation, and exempts the order from potential price increases.  These are SHIP ASAP backorders
• We'll send an email with a tracking number when the garment ships
• We will normally make some extra garments, but these may all be spoken for by the time the tailors actually complete their work

We can always make special arrangements.

If the website is accepting paid orders, this means the item is in stock, ready for shipment.

You can transmit credit/debit card info to us in a variety of ways ... phone call, text, email, WhatsApp, messenger ... You can send photos, PDF, split the information over different messages .... whatever works for you. We will not process payment until we ship, as described above. And of course you can still cancel anytime.

Regarding actual delivery:

• If a signature is required, let us know.  We normally ship by UPS without requiring a signature
• Let us us know if you have a preferred carrier
• Mostly we ship UPS, but we also use USPS quite a bit.  DHL (international) and FedEx also possible
• Expedited shipping, including overnight, is possible but will incur extra charge

23 December 2024 --- Ralph